Support Staff Workshops

Join one of the 2020 Support Staff Workshops.

These workshops are geared towards financial aid professionals who provide direct student support, but could also benefit others. There is no cost associated with the sessions and you do not have to be an ISFAA member to participate.

Registration links for the sessions are included in the table below.  

Topic Date Time Registration Link
Handling Difficult Conversations Thursday, November 12 11:00 a.m. EST
Thriving in Change Thursday, November 19 11:00 a.m. EST
Student Financial Success Starts with You Tuesday, December 8 11:00 a.m. EST
Using Soft Skills in Hard Times Wednesday, December 16 2:00 p.m. EST


Session Descriptions:

Handling Unpleasant Conversations- Whether you’re working with a student, parent, or colleague, there are times when conversations may not be pleasant. Handling them involves more than simply being nice and maintaining a good attitude—it requires strategies and practice. During this interactive webinar, we’ll share proven techniques for communicating tough stuff. November 12, 11:00 a.m. EST. Presented by Ascendium.

Thriving in Change-Seize the opportunity to be resilient during times of transformation or disruption for you and your team. November 19. 11 a.m. EST. Presented by Citizens One.

Student Financial Success Starts with You- All movements start with people who care passionately. The student financial success movement starts with you and people like you. Today it’s a strategic imperative for higher education. 36 million Americans have some college experience but no degree to show for it, and a significant portion of them have debt that they will struggle to repay. What needs to change?

Higher education organizations spend millions every year on technology, advising, and data analysis to support student academic success, yet nearly 3 million students drop out of higher education every year due to financial reasons. How much is your organization investing in automation, advising, and analytics that support student financial success?  Join us to talk about what student financial success is, how crucial it is to the overall success of your students and your institution, and how to create a student financial success plan to ensures that you have clear plan for supporting students through the entire college funding process from initial evaluation through graduation. December 8, 11 a.m. EST. Presented by Campus Logic

Using Soft Skills in Hard Times-Even in the best of times, the ability to assist students can rely greatly on communicating effectively. Now, as campus closures necessitate a shift away from in-person contact, developing or honing phone skills can make a huge difference in the quality of our student interactions. Students are making critical choices right now about starting or continuing their studies, and providing exceptional support is key for your school to excel. Whether you’re settling into your role or you’re a seasoned higher ed pro, we can all benefit from examining and sharpening our soft skills in stressful situations … amidst change … and on the phone. Hear from our customer support experts on the tips and techniques they use to manage student interactions every day including:

  • Using effective language
  • Employing emotional intelligence
  • Taking control of the call
  • And physical or mental tweaks you can make to improve your communication

December 16, 2 p.m. EST. Presented by Inceptia