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Using Soft Skills in Hard Times Webinar
Wednesday, December 16, 2020, 2:00 PM - 3:00 PM EST
Category: ISFAA Events

Sign up on the Support Staff Workshop Page!

Presenter: Inceptia

Description:

Even in the best of times, the ability to assist students can rely greatly on communicating effectively. Now, as campus closures necessitate a shift away from in-person contact, developing or honing phone skills can make a huge difference in the quality of our student interactions. Students are making critical choices right now about starting or continuing their studies, and providing exceptional support is key for your school to excel. Whether you’re settling into your role or you’re a seasoned higher ed pro, we can all benefit from examining and sharpening our soft skills in stressful situations … amidst change … and on the phone. Hear from our customer support experts on the tips and techniques they use to manage student interactions every day including:


• Using effective language
• Employing emotional intelligence
• Taking control of the call
• And physical or mental tweaks you can make to improve your communication